{"id":17034,"date":"2021-10-14T08:11:00","date_gmt":"2021-10-14T06:11:00","guid":{"rendered":"https:\/\/hub.hslu.ch\/ikm\/?p=17034"},"modified":"2026-02-09T15:22:41","modified_gmt":"2026-02-09T14:22:41","slug":"der-weg-zur-kundenzentrierung-connecta-talk-mit-jan-erik-baars","status":"publish","type":"post","link":"https:\/\/hub.hslu.ch\/ikm\/2021\/10\/14\/der-weg-zur-kundenzentrierung-connecta-talk-mit-jan-erik-baars\/","title":{"rendered":"Der Weg zur Kundenzentrierung \u2013 Connecta Talk mit Jan-Erik Baars"},"content":{"rendered":"\n<p class=\"is-style-default\"><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Connecta Talk mit Prof. Jan-Erik Baars \u00fcber den Weg zur Kundenzentrierung\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/e0muawuXt68?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Statements zum Thema<\/h2>\n\n\n\n<p>\u00abDa ist noch viel Luft nach oben [bei der Kundenzentrierung]. Viele Organisationen und Unternehmen tun sich schwer damit.\u00bb <\/p>\n\n\n\n<p> \u00abDie Beziehung [&#8230;] muss immer wieder neu austariert und \u00fcberpr\u00fcft werden \u2013 und zwar von beiden Seiten.\u00bb   <\/p>\n\n\n\n<p> \u00abWir haben an der Hochschule Luzern aktiv zum Thema Kundenzentrierung geforscht und den Customer Centricity Score entwickelt, um bei sich selber ansetzen zu k\u00f6nnen und herauszufinden: wie steht es mit meiner eigenen Beziehungsf\u00e4higkeit? [&#8230;]\u00bb   <\/p>\n\n\n<div class=\"blue-box\">\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<h2>Mehr zum Thema<\/h2>\n<ul>\n<li><a href=\"https:\/\/connecta.post.ch\/de\/connecta-talk\" target=\"_blank\" rel=\"noopener\">Alle Connecta Talks der Schweizerischen Post<\/a><\/li>\n<li><a href=\"https:\/\/www.ccscore.org\/de\/\" target=\"_blank\" rel=\"noopener\">Customer Centricity Score der Hochschule Luzern<\/a><\/li>\n<li><a href=\"https:\/\/www.hslu.ch\/de-ch\/wirtschaft\/weiterbildung\/cas\/ikm\/design-management\" target=\"_blank\" rel=\"noopener\">CAS Design Management der Hochschule Luzern<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wie eine gesunde Kundenbeziehung aussieht, wie man l\u00e4nger beziehungsf\u00e4hig bleibt und dass die Kundenzentrierung alle Organisationen \u2013 auch das Steueramt \u2013 betrifft&#8230; das h\u00f6ren und sehen Sie im Connecta Talk \u00abDer Weg zur Kundenzentrierung\u00bb von Aileen Zumstein mit Jan-Erik Baars. Er doziert an der Hochschule Luzern und leitet den CAS Design Management.<\/p>\n","protected":false},"author":247,"featured_media":17082,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"11401,13850,11329,18573,12427,11480","_relevanssi_noindex_reason":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[66955,86671],"tags":[86563,86562,67135,67139],"class_list":["post-17034","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brand-and-design-management","category-marketing-und-kommunikationsmanagement","tag-connectabern","tag-connectatalk","tag-customer-centricity","tag-kundenzentrierung"],"acf":[],"yoast_head":"<!-- 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