{"id":1244,"date":"2022-04-29T07:52:54","date_gmt":"2022-04-29T05:52:54","guid":{"rendered":"https:\/\/hub.hslu.ch\/insuranceinsights\/?page_id=1244"},"modified":"2022-05-06T12:22:12","modified_gmt":"2022-05-06T10:22:12","slug":"ifz-conversational-insurance-studie-2022","status":"publish","type":"page","link":"https:\/\/hub.hslu.ch\/insuranceinsights\/ifz-conversational-insurance-studie-2022\/","title":{"rendered":"IFZ Conversational Insurance Studie 2022"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wir haben nachgefragt und die Antwort \u201eauch Versicherungskunden chatten\u201c<\/h2>\n\n\n\n<p>WhatsApp geh\u00f6rt immer noch zu den meist-genutzten Apps der deutschsprachigen Bev\u00f6lkerung und das liegt vor allem daran, dass chatten nun mal zu einem der einfachsten und beliebtesten Kommunikationskan\u00e4le geworden ist. Doch wie ist das zwischen Versicherern und ihren Kunden? Ist der Chat auch da die erste Wahl des Kommunikationsmediums?<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/hub.hslu.ch\/insuranceinsights\/wp-content\/uploads\/sites\/22\/2022\/05\/ifz-conversational-insurance-2022.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Einbettung von Einbettung von ifz-conversational-insurance-2022..\"><\/object><a id=\"wp-block-file--media-2f30a137-b73f-4ee8-baee-aa77f6cab52d\" href=\"https:\/\/hub.hslu.ch\/insuranceinsights\/wp-content\/uploads\/sites\/22\/2022\/05\/ifz-conversational-insurance-2022.pdf\">ifz-conversational-insurance-2022<\/a><a href=\"https:\/\/hub.hslu.ch\/insuranceinsights\/wp-content\/uploads\/sites\/22\/2022\/05\/ifz-conversational-insurance-2022.pdf\" class=\"wp-block-file__button\" download aria-describedby=\"wp-block-file--media-2f30a137-b73f-4ee8-baee-aa77f6cab52d\">Herunterladen<\/a><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Danke, dass Sie sich f\u00fcr die Erstausgabe unserer IFZ Conversational Insurance Studie interessieren.<\/h2>\n\n\n\n<p>Wir sind f\u00fcr Anmerkungen, Anregungen und Kommentare jederzeit offen und freuen uns \u00fcber Ihre Kontaktaufnahme <br>(Kontakt: Sophie Hundertmark &#8211; Projektleiterin Conversational Studie &#8211; <a href=\"&#109;a&#x69;l&#x74;o&#x3a;s&#x6f;&#112;&#x68;&#105;&#x65;&#46;&#x68;&#117;n&#100;e&#x72;t&#x6d;a&#x72;&#107;&#x40;&#104;&#x73;&#108;&#x75;&#46;&#x63;&#104;\" target=\"_blank\" rel=\"noreferrer noopener\">s&#111;&#x70;&#x68;&#x69;e&#46;&#x68;&#x75;&#x6e;d&#101;&#x72;&#x74;&#x6d;a&#114;&#x6b;&#x40;&#x68;s&#108;&#x75;&#x2e;&#x63;h<\/a> )<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Unsere Partner<\/h2>\n\n\n\n<p>Ein herzliches Dankesch\u00f6n geht an die folgenden Unternehmen&nbsp;f\u00fcr die finanzielle Unterst\u00fctzung der Studie: Adnovum AG, Enterprise Bot GmbH, Swisscom AG, BSI AG, Spitch GmbH.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"393\" src=\"https:\/\/hub.hslu.ch\/insuranceinsights\/wp-content\/uploads\/sites\/22\/2022\/03\/Partner-1024x393.png\" alt=\"\" class=\"wp-image-1241\" srcset=\"https:\/\/hub.hslu.ch\/insuranceinsights\/wp-content\/uploads\/sites\/22\/2022\/03\/Partner-1024x393.png 1024w, https:\/\/hub.hslu.ch\/insuranceinsights\/wp-content\/uploads\/sites\/22\/2022\/03\/Partner-300x115.png 300w, https:\/\/hub.hslu.ch\/insuranceinsights\/wp-content\/uploads\/sites\/22\/2022\/03\/Partner-768x295.png 768w, https:\/\/hub.hslu.ch\/insuranceinsights\/wp-content\/uploads\/sites\/22\/2022\/03\/Partner-928x356.png 928w, https:\/\/hub.hslu.ch\/insuranceinsights\/wp-content\/uploads\/sites\/22\/2022\/03\/Partner.png 1328w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Noch etwas&#8230;<\/h2>\n\n\n\n<p><strong>IFZ Insurance Insights Blog<\/strong><\/p>\n\n\n\n<p>Auf unserem IFZ Insurance Insights Blog stellen wir Ihnen regelm\u00e4ssig die neusten Entwicklungen in und um die Schweizer Assekuranz vor: Auf wissenschaftlicher Basis, praxisnah aufbereitet und mit belastbaren Zahlen unterlegt. Wir bringen die Trends kurzweilig verpackt direkt auf Ihr Smartphone oder Ihren PC.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-text-color\" style=\"color:#e2006b\">IFZ Insurance Insights Blog lesen<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Online-Seminar Conversational Financial Services<\/strong><\/p>\n\n\n\n<p>Das digitale Kommunikationsverhalten wird \u00fcber alle Nutzergruppen hinweg immer st\u00e4rker von text-, voice- oder videobasiertem Messaging bestimmt. Lernen Sie in diesem Seminar, wie andere Finanzunternehmen die neuen Kommunikationskan\u00e4le bereits erfolgreich einsetzen und wie auch Sie die neuen Kan\u00e4le in Zukunft sinnvoll nutzen sollten.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-text-color\" href=\"https:\/\/www.hslu.ch\/de-ch\/wirtschaft\/weiterbildung\/seminare\/ifz\/conversational-financial-services\/\" style=\"color:#e2006b\" target=\"_blank\" rel=\"noreferrer noopener\">Zum Seminar<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wir haben nachgefragt und die Antwort \u201eauch Versicherungskunden chatten\u201c WhatsApp geh\u00f6rt immer noch zu den meist-genutzten Apps der deutschsprachigen Bev\u00f6lkerung und das liegt vor allem daran, dass chatten nun mal zu einem der einfachsten und beliebtesten Kommunikationskan\u00e4le geworden ist. Doch wie ist das zwischen Versicherern und ihren Kunden? Ist der Chat auch da die erste<\/p>\n","protected":false},"author":116,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1648,1586,1543,1514,1454,1459","_relevanssi_noindex_reason":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-1244","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IFZ Conversational Insurance Studie 2022 - IFZ Insurance Insights Blog<\/title>\n<meta name=\"description\" content=\"In der aktuellen IFZ-Studie finden Sie alle Fakten rund um die Schweizer Sammel- und Gemeinschaftseinrichtungen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hub.hslu.ch\/insuranceinsights\/ifz-conversational-insurance-studie-2022\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IFZ Conversational Insurance Studie 2022 - 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